Smart AI Bots channels

Chatbot Channels allow you to extend your External AI Chatbot beyond your website and make it available on messaging platforms.

The same chatbot logic, training, and behavior are reused across all channels.

Currently supported channels:

• Telegram
• Facebook Messenger

Both channels also support AI → Human handoff, so live agents can step in when needed.

External Chatbot – Telegram integration #

Telegram integration lets users chat with your AI directly inside Telegram, just like a normal bot conversation.

Step 1: Create a Telegram bot #

1. Open the Telegram app (mobile or desktop)
2. Search for BotFather (Telegram’s official bot manager)
3. Open the chat and send:

/newbot

4. Follow the prompts:
   • Choose a bot name
   • Choose a unique username
5. BotFather will give you an Access Token→ Copy and save this token

Step 2: Connect Telegram to your chatbot #

1. Log in to your AllosAI dashboard
2. Go to Smart Bots → AI Bots
3. Edit the chatbot you want to connect
4. Open the Channel step
5. Select Telegram
6. Enter:
   • Bot Name
   • Access Token
7. Click Save

That’s it. Your chatbot is now live on Telegram.

Human Agent support on Telegram #

If AI & Human Agent is enabled:

• Users can request human support
• Messages appear in the Human Agent inbox
• Agents reply directly from the dashboard

External Chatbot – Facebook Messenger integration #

Facebook Messenger integration allows users to chat with your AI via your Facebook Page.

Step 1: Create a Facebook App #

1. Go to Facebook for Developers
2. Log in with your Facebook account
3. Click My Apps → Create App
4. Select a use case
5. Choose Business as the app type
6. Complete the setup

You’ll receive:

• App ID
• App Secret

Save both.

Step 2: Add Messenger to your app #

1. Inside your app dashboard, go to Add Products
2. Select Messenger
3. Choose the Facebook Page you want to connect
4. Generate a Page Access Token
5. Copy:
   • Page Name
   • Access Token

Step 3: Set up webhook #

1. Go to Messenger → Settings → Webhooks
2. Add a Webhook URL(provided by AllosAI in the Channel setup)
3. Create a Verify Token (any secure string)
4. Select required events:
   • messages
   • messaging_postbacks
   • related message events

Step 4: Connect Messenger to your chatbot #

1. Log in to AllosAI
2. Go to Smart Bots → AI Bots
3. Edit your chatbot
4. Open the Channel step
5. Select Facebook Messenger
6. Fill in:
   • App ID
   • App Secret
   • Page Name
   • Access Token
   • Verify Token
7. Click Save

Step 5: Final webhook confirmation #

1. In the channel list, click Details
2. Copy the webhook URL
3. Go back to your Facebook Developer App
4. Paste it into the Messenger API callback URL
5. Save changes

Your chatbot is now connected to Facebook Messenger.

Human Agent support on Messenger #

If Human Agent is enabled:

• Users can request a human
• Conversations appear in the Human Agent panel
• Agents reply directly from the AllosAI dashboard

Summary #

• Chatbot Channels extend your AI beyond your website
• Telegram and Facebook Messenger are supported
• One chatbot works across all channels
• AI and human agents share the same inbox
• Setup is done once per channel

Chatbot channels turn your External AI Chatbot into a multi-platform communication assistant, available wherever your audience prefers to chat.