Doc Summary
An External AI Chatbot is an AI-powered assistant that lives outside your dashboard and interacts directly with your audience — on your website, landing pages, or messaging platforms.
With AllosAI, external chatbots are designed for real conversations, not internal testing. They help you answer questions, guide visitors, and capture leads automatically.
How an external chatbot works #
Once created and embedded, the chatbot:
- Appears on your website as a chat widget
- Answers questions based on your public help content
- Uses your brand voice and tone
- Responds instantly, 24/7
- Collects contact details when needed
- Can hand conversations to a human
Visitors interact with the chatbot just like they would with live support — but without waiting.
What makes it “external” #
Unlike internal AI tools that only work inside an app, an external AI chatbot:
- Works on public pages
- Talks to real users
- Handles live conversations
- Represents your brand directly
It becomes part of your website experience.
What you can use it for #
External AI chatbots are commonly used for:
- Customer support
- Frequently asked questions
- Product or service explanations
- Lead capture and inquiries
- Guiding visitors to the right pages
- Reducing manual support workload
One chatbot can replace:
- Contact forms
- Static FAQ pages
- First-level live chat support
Where you can use it #
An external AI chatbot can be connected to:
- Your website or landing pages
- Telegram
- Facebook Messenger
The same chatbot logic and knowledge is reused across all channels.
Controlled and safe answers #
External chatbots only answer using:
- The content you provide
- The help and documentation you define
- The behavior rules you set
This ensures the chatbot stays accurate, on-brand, and within scope.
In short #
An External AI Chatbot is:
- A public-facing AI assistant
- Embedded on your site or messaging platforms
- Trained on your content
- Available 24/7
- Designed to engage, support, and convert visitors
It’s the fastest way to turn your website into an interactive, always-on communication channel.
